Retail and Logistics Management

mlambo

Chairperson : Mr S Mlambo
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Categories

Commerce

About the Department

CAREER PROSPECTS:

Retail and Logistics Management, Fleet Management, Procurement, Investment Analysis, Management& Administration and Management Consultancy.

ENTRY REQUIREMENTS: MODES OF ENTRY:

CONVENTIONAL & PARALLEL:
o Two ‘A’ Level Passes in ANY subjects[whether Arts/Science/Commercials]
Plus
o 5 ‘O’ Level Passes including English Language.

VISITING SCHOOL
o Either as above
OR
o A Diploma qualification in Management, Purchase & Supply, Administration, Accounting, Education, Personnel Management etc.
Plus
o Two years relevant working experience

In addition to the usual foundational modules in Accounting and Economics applicable to most degrees in business, the B.Com [Honours] degree in Retail and Logistics has the following key modules:

Supply Chain Management
Retail Merchandising
Distribution Management
Procurement
Logistics Management
Consumer Behaviour
Transportation Management
Brand Management
Relationship Management
Retail Planning
Retail & Consumer Protection
Retail & Business Law
Operations Management.

Regulations

INTRODUCTION

1.1      These regulations shall be read in conjunction with the Faculty Regulations and the General Regulations.

1.2    The degree will be awarded to candidates who have successfully completed the programme and passed examinations in accordance with regulations set in the Faculty Regulations.

1.3     The duration of the degree programme shall normally be a minimum of four years including a period of Work Related Learning in a relevant industrial/commercial setting during the third semester.

OBJECTIVES

The degree programme seeks to produce graduates who are able to meet the needs of retail and logistics companies and other entities who have substantial logistical operations. Through the study of supply chain management students are exposed to the needs for fostering collaborative relationships with suppliers, customers and other entities. By offering a range of modules across many sectors of business including law and accounting, the programme prepares students for both employment and entrepreneurship initiatives.

2. CAREER PROSPECTS

The Bachelor of Commerce Retail and Logistics Honours Degree programme offers students a broad understanding of general management, accounting and economics as a foundation for the appreciation of retailing activities and logistics. Graduates for the Bachelor of Commerce [Retail and Logistics] can pursue careers as procurement and merchandising managers, retail and logistics operations executives and marketers. Opportunities also arise as supervisors of Transport, Logistics, Distribution and Supply Chain Management operations as well as various levels in

Advertising & Promotions, Credit Analysis, Warehouse Management, Loss Prevention Brand Management.

3. ENTRYREQUIREMENTS

3.1      Normal Entry

3.1.1     To qualify for normal entry into the Bachelor of Commerce Retail and Logistics Honours Degree programme, a candidate, in addition to satisfying the minimum requirements as prescribed under the General Regulations and the Faculty Regulations for English Language at ‘O’ Level and at least Grade E in Mathematics at ‘O’ Level. In addition such a candidate must have obtained at least two passes in any ‘A’ Level subjects.

3.1.2     To qualify for entry into the Bachelor of Commerce Retail and Logistics Management (Honours) degree (Visiting School) programme a candidate in addition to satisfying the minimum requirements prescribed under the General Regulations must have:-

Either :

–           Diploma of the Institute of Bankers (IOBZ)

–           HND/ND in Business Studies

–           HND/ND in Accountancy

–           HND/ND in Purchasing Management

–          Diploma in Education

–            Institute of Administration and Commerce (IAC)

–            Institute of Personnel Management Zimbabwe (IPMZ) Diploma

–            Diplomas of the Institute of Real Estate Management

–            Diploma in Business Administration (ZIM)

–            Any other relevant tertiary qualifications

Or

–            Passes in 2 any ‘A’ Level subjects

And

–            At least two years working experience in the relevant field

–            Proof of employment

3.2      Mature Entry

Refer to Section 3.3 of the General Regulations.

3.3.     Special Entry

3.2.1.   Candidates who have successfully completed Higher National Diploma in Business Studies or have obtained equivalent qualifications may apply for direct entry into Level II of the degree programme.

3.2.2     Direct entry into Level II of the programme is subject to availability of places.

3.2.3    Candidates admitted under Regulation 3.2 above will normally be exempted from Level I on a module-by module basis.

3.2.4.   No candidate may complete the degree in less than three academic levels.

3.2.5     Successful completion of the Work Related Learning component at Level III is compulsory for all candidates.

4. GENERAL PROVISIONS

4.1.       A candidate is required to undertake a minimum of five (5) modules per semester unless one is carrying over or retaking certain modules from the previous academic level or semester, respectively.

4.2.       Each module is worth four (4) credits, except for the Work Related Learning level which is worth forty (40) credits and the dissertation which is worth eight (8) credits.

4.3      The department may accept students who have been discontinued from other programmes on condition that they meet the entry requirements of the department and subject to availability of places.

5. ASSESSMENT

Refer to Section 6 of the General Regulations and Section 5 of the Faculty Regulations.

6. FAILURE TO SATISFY THE EXAMINERS

Refer to Section 9 of the General Regulations.

7. PROVISION FOR PROGRESSION

Refer To Section 6 of the Faculty Regulations.

8. WORK RELATED LEARNING GENERAL GUIDELINES

Refer to Section 8 of the Faculty Regulations.

9. GRADING AND DEGREE CLASSIFICATION

Refer to Section 10 of the Faculty Regulations.

10. DEGREE WEIGHTING

Refer to Section 11 of the Faculty Regulations.

11. PROGRAMME STRUCTURE Level 1 Semester 1

Code Module Description Credits
BM101 Principles of Management     4
ACC105 Financial Accounting for Business 1A  4
EC101 Microeconomics 1A  4
RLM 101 Introduction to Retail and Logistics  4
HCS115 Introduction to Information Technology  4
CS101 Communication Skills  4

 

 

Level 1 Semester 2

Code Module Description Credits
RLM103 Statistics and Retail Mathematics [**NEW] 4
RLM105 Retail and Business Law 1 [**NEW] 4
RLM 102 Retail Planning 4
ACC106 Financial Accounting for Business 1B 4
RLM104 Distribution Management 4
EC104 Macroeconomics 4

Level 2 Semester 1

Code Module Description Credits
BM202 Small Business Management 4
RLM206 Retail and Business Law 2 [**NEW] 4
RLM 201 Procurement [**NEW] 4
RLM202 Retail Merchandising 4
GS201 Introduction to Gender Studies 4
BM205 Organisational Behaviour 4
ENT205 Entrepreneurship

Level 2 Semester 2

Code Module Description Credits
BM204 Business Investment Analysis 4
BM201 Human Resources Management 4
RLM203 Research Methods 4
RLM204 Consumer Behaviour 4
RLM205 Promotions and Public Relations Management 4

Level 3 Semester 1 and 2

Code Module Description Credits
RLM300 Work Related Report 15
RLM301 Academic Supervisor Report 15
RLM302 Employer’s Assessment Report 10

Level 4 Semester 1

Code Module Description Credits
BM401 Change Management 4
RLM401 Brand Management in Retail and Logistics 4
RLM 402 Relationship Management in Retail and Logistics 4
RLM403 Transportation Management 4
RLM404 Logistics Management 4

Level 4 Semester 2

Code Module Description Credits
RLM406 Supply Chain Management [**NEW] 4
RLM 405 Operations Management in Retail and Logistics 4
RLM407 Dissertation 8
RLM408 Retail and Consumer Protection [**NEW] 4

12. MODULE SYNOPSES

BM101 PRINCIPLES OF MANAGEMENT

Refer to the Department of Business Management

EC 101 MICROECONOMICS 1 AND EC104 MACROECONOMICS 1

Refer to the Department of Economics

HCS115 INTRODUCTION TO INFORMATION TECHNOLOGY

Refer to the Department of Computer Science

CS101 COMMUNICATION SKILLS

Refer to English and Communication

GS201 INTRODUCTION TO GENDER STUDIES

Refer to the Department of Gender Studies

RLM101 INTRODUCTION TO RETAIL AND LOGISTICS

The nature of retailing: its role and functions; and its economic significance. Logistics and the value chain in production and distribution. The flow of goods and information within and among business entities. Introducing logistics concepts. Use of ICT. Types of retail outlets and types of ownership. Service retail sector. Types of retailers by product category or service type. Food retailers. Non- store retailing. Current issues in retail. Concentration and the rise of the retail corporation.

RLM 102 RETAIL PLANNING.

The module introduces types of retail locations; location and strategy. Site evaluation and selection. Types of shopping centres. Measuring demand. Competition and market potential. Demographic and household trends. Assessing and evaluating competition. Growth strategies: organic growth, acquisitions and mergers; international growth. Understanding the customers and the consumer market. The importance of location. Store layout and space planning. Market selection and location analysis.. Retailer/ supplier relationshipsdependency, power and managing cooperative relations. Evolution of retail competition: wheel of retailing; accordion. Retail Life Cycle. Retail theories of location: gravity theory, saturation theory; buying power index. Market demand and supply factors. Measuring trade potential- analogue approach, multiple regression analysis, gravity models. Measuring demand – buying power index. Site analysis,   and selection. Retail premises: owner and rented outlet. Planned and unplanned development. Growth strategies- market penetration/expansion, retail format development, diversification. International growth. Organic growth, acquisition and mergers. Retail locations [CBD, shopping centre, malls]. Forecasting demand and demand density.

RLM103 STATISTICS AND RETAIL MATHEMATICS [**NEW]

The module covers statistical concepts and mathematics calculations used in retailing and other business disciplines. Roughly the module will be divided in two parts. The first part will cover basic concepts in statistics such as methods of describing data, measures of central tendency, measures of dispersion and probability concepts. Sampling and sampling methods will also be discussed. The second part will cover retail mathematics which covers numerical problems and calculations that are essential in retail business and these include ratio analysis, key performance indicators in retailing, stock control techniques, queue management, time series analysis, models of calculating potential sales, inventory control techniques and pricing techniques used in retailing.

RLM105 RETAIL & BUSINESS LAW 1 [**NEW] 

The module is an introduction to general principles of law and its interpretation and application in the field of business in general and in the specialised fields of retail and logistics management. In this first business law module the emphasis will on the foundational principles of the contract of sale.  The modules will also include study of the special contracts of sale, service, lease and partnerships.

RLM 201 PROCUREMENT [**NEW]

Sourcing decisions. The buying process. International sourcing decisions. Meeting vendors and negotiating price. Supplier analysis: Evaluating suppliers. Maintain partnerships and relationships with vendors. Buyer responsibilities. Product Life Cycle. Sourcing and supplier relationships. Product selection and evaluation. Assortment breadth and depth. Quick Response [QR], Efficient Consumer Response [ECR] and Collaborative Planning Forecasting and Replenishment [CPFR]. Use of modern ICTs. Buying systems:- merchandise budget plans; open-to-buy. Analyzing merchandise performance [ABC analysis, Sell-through analysis, multiple-attribute method]. Category management and the assortment plan.

RLM 202 RETAIL MERCHANDISING

Setting financial objectives. Category management. Assortment planning, display and arrangement. Allocating merchandise to stores. Analyzing merchandise performance. Pricing strategies and practices. Merchandise presentation. Supply chain management. Product life cycle and managing types of products/services. Allocation of merchandise to branches and replenishment plans. Demand forecasting. Responding to customers and competitors. Analyzing merchandise performance. Pricing strategies and practices. Legal issues in pricing. Atmospherics and ambience. Analysis, planning, acquisition, handling and control of merchandise investment. Merchandise mix and constraints [dollar, market, space and turnover]: variety, breadth and depth. Unit stock planning. Store image. Pricing; markdowns and mark-ups. Store environment: visual communication; store planning and layout; store design. Total market potential [future and current]. Receiving and handling merchandise. Stock counts FIFO, LIFO. Merchandise display.

BM204 BUSINESS INVESTMENT ANALYSIS Refer to the Department of Business Management

BM202 SMALL BUSINESS MANAGEMENT Refer to the Department of Business Management

BM205 ORGANIZATIONALBEHAVIOR Refer to the Department of Business Management

BM201 HUMAN RESOURCES MANAGEMENT Refer to Department of Business Management

RLM203 RESEARCH METHODS

This is an introduction to research methods used in retail and marketing including market/marketing research for use by a business entity. The module describes the research process, problem identification, research design and methodology. It also covers the aspects of population, sampling procedures, data collections instruments as well as the presentation and analysis of research data. Identifying sources of literature and writing literature reviews. Students are expected to write research proposals in preparation for their final dissertation.

RLM204 CONSUMER BEHAVIOUR

The retail consumer and consumer characteristics. Buying behaviour. Consumer behaviour model. Functional and symbolic value. Types of buying decisions. The buying process. Factors affecting the decision process. Segmenting consumer markets geographic, demographic, age and lifestyle; psychological, behavioural and multi- attribute.

RLM205 PROMOTIONS  AND PUBLIC  RELATIONS MANAGEMENT

Meaning, role, impact and scope of Public Relations. Promoting and protecting corporate image and building corporate brand and products. Public relations vehicles/ tools. Major types of media used. Managing stakeholder relations. Role of Internet and use of modern ITCs. Press relations, product publicity, corporate communications; dealing with legislators, government and others stakeholders.

RLM206 RETAIL AND BUSINESS LAW 2 [**NEW]

This module presents both common law and statute law regulating the conduct of business entities in general and retail companies in particular. The module affords students the opportunity to study how the law impacts on business decision making at various levels. It describes the main features of common and statue law governing the operations of business entities. Materials also covered include the outline the main elements of the contract of sale [for both goods and services] as well as some special types of the contract related to sale of goods and services. The Companies Act will be used to demonstrate various laws governing the establishment and operations of companies in general.

BM401 CHANGE MANAGEMENT

Refer to the Department of Business Management

RLM401 BRAND MANAGEMENT IN RETAILAND LOGISTICS

What is a brand? Brand equity. Brand name decisions. Brand strategy and positioning. Packaging and labelling. The branding process and brand evaluation. The brand and the consumer. Branding within the retail sector: the store; the retail formula; the retail location and the firm as a brand. Branding and competitive strategy. Brand equity. Brand evaluation and measurement. The branding process and brand evolution. Manufacturer and retail brands. Service brands. Brands and Quality management. Strategic significance of retailer own label brands. Service brands.

RLM402 RELATIONSHIP MANAGEMENT IN RETAIL AND LOGISTICS

Building long-term relationships with stakeholders –customers, suppliers, distributors, employees, others retailers and agencies. Customer Development Process. Channel members as partners. Retail networks. Customer lifetime value. Target marketing. Brand communication. Pareto principle. Personalizing customer relationships. Total Quality Management. Customer service. Levels of relationship marketing. Loyalty cards and other instruments for creating loyalty. Database retailing. Survey of best practices. Concerns about adverse impact of relationship management.

RLM403 TRANSPORT MANAGEMENT

This module will provide an understanding of key transportation concepts and the issues affecting the movement of products. Particular emphasis will be placed on freight movements, modal characteristics, transportation policy, pricing and costing, and the changes occurring in the industry such as the emergence of third party logistics firms, security, and globalisation, use of technology and supply chain management.

Module Content: Transportation Demand and Economics. Principles of Transportation. Transportation Regulation and Deregulation. Transportation and Public Policy. Motor Carriers. Intermodal Transportation. Air Carriers. Pipeline Carriers. Costing and Pricing of Transportation. International Transportation. Private Transportation.

RLM404: LOGISTICS MANAGEMENT

This module will give students managerial knowledge of basic concepts and principles in logistics. These include the management of core logistics functions and cost integration. It also includes relationships with suppliers, customers. The module will approach issues from a dual perspective of managing logistics to reduce cost and to create competitive advantage.

Module Content.    Overview of logistics. Logistics and information technology. Elements of logistics systems. Protective packaging and materials handling. Distribution centre, warehouse and plant location. Inventory management and warehousing management. Logistics systems controls, organising and analysing logistics systems.

RLM405 OPERATIONS MANAGEMENT IN RETAIL AND LOGISTICS

Students will be introduced to the role and significance of operations management for successful. Efficient and effective management of key operations of retail and logistics. The principal issues included in the module relate to the following: The scope of operations management for both goods and services. Retail Information Systems [RIS] and competitive strategy: collection, analysis and reporting throughout the chain, region, store, and department. Demand and Capacity Management. Transformation model: Inputs, transformation process and output.  Sources of information. Inventory management. Service operations Management. Managing service quality. Service quality and Service quality models. Identifying gaps [GAPS model: knowledge, standards, delivery and communications]. ISO 9000 for quality standards. Customer care. Operations Management and HRM Issues. Reducing price losses shrinkage, shoplifting and thefts.

RLM406: SUPPLY CHAIN MANAGEMENT [**NEW]

Students will be introduced to forecasting and demand management, procurement and purchasing, benchmarking supply chain performance and the role of information technology in making supply chain decisions.

Module Content. Objectives of a supply chain. Drivers of supply chain performance. Benchmarking supply chain performance. Demand management and forecasting. Supplier scoring and assessment. Contracts for product availability and supply chain profits. Role of information technology in a supply chain. Six sigma , lean manufacturing and their impact on supply chain.

RLM407 DISSERTATION

A student is required to submit a dissertation of a minimum of 10 000 words on a topic related to Retail or other business related area as may be prescribed by the department.

RLM408 RETAIL & CONSUMER PROTECTION [**NEW]

The module acknowledges that the consumer is the principal focus of retail and business operations in general and so attempts to explore the legal implications of that relationship. The main objectives of the module include examining the meaning of consumerism and its impact on consumer rights; defining and describing the rights of consumer in the marketplace as well as the obligations of providers of goods and services towards consumers; protecting of consumers; identifying how the law protects consumers in the marketplace against malpractice and exploring international practice for the protection of consumers.

ACC105 FINANCIALACCOUNTING FOR BUSINESS 1A and ACC106 FINANCIAL ACCOUNTING FOR BUSINESS 1B,

Refer to the Department of Accounting